FAQs

What are your postage charges?

For just one badge our postage cost is £1. 

Other orders are charged at £2.20. 

Do you ship internationally?

Yes we do, postage for outside the UK is £5. 

How are packed sent?

We occasionally use Royal Mail for our smaller value items, though most orders are sent using Evri.  Tracking numbers will automatically be added to your orders so you can track your parcel. 

When will my item arrive?

We aim to post all orders within 3 day of ordering.  Your order should be with you soon after that. 

Do I have to create an account and sign in?

No you don't.  You can check out as a guest.  However if you do create an account and log in then you will have full access to all items in the shop, including all award badges and certificates. 

Do you sell to depots and district based volunteer shops?

Yes we do and we are happy to offer invoicing services for depots and free postage for large orders.  Please contact us to discuss what you need. 

Can I pay by BACS?

Yes no problem, please email us if you would prefer to have an invoice payment that you can pay directly with BACS. 

What does the shop support?

All profits from our shop goes straight back into Girlguiding Surrey West to support Girlguiding and keeps your subscription charges as low as possible. 

Who do we contact for shop queries?

Please drop Laura an email on Laura@ggsw.org.uk